"We are proud to continue to collaborate with Salesforce by providing even more functionality and innovation within our TeamViewer app," says Alfredo Patron, executive vice president of business development at TeamViewer. "AppExchange is constantly evolving to enable our partners to build cutting-edge solutions to drive customer success." "The updated TeamViewer app is a welcome addition to AppExchange, as they power digital transformation for customers by enabling a variety of remote support solutions," said Woodson Martin, GM of Salesforce AppExchange. Updated permission sets that make it easier to manage what features and access are available to all users.Improved customizability of the integration plugin with the ability to add to any Salesforce screen, including custom objects.Better performance and usability with brand new application design using Salesforce LightWeight Components (LWC) technology.The one-click SMS share functionality will retrieve the phone number and language of the targeted individual from within the Salesforce environment and send a localized SMS with the connection invite.
With the updated integration, experts can immediately connect to on-site technicians with TeamViewer Pilot to support any type of hardware configuration issues or physical tasks.Support agents, experts and frontline workers can initiate AR connections to internal users or external customers directly from various Salesforce objects such as cases, leads, accounts, opportunities and contacts.
Users can now initiate TeamViewer Pilot sessions empowering technicians and frontline workers using Augmented Reality (AR) to help anyone, anywhere – with 3D object tracking, you can place spatial markers that "stick" to real-world objects, highlight things and add text annotations in the live video stream that your employee, partner or customer show you through their mobile device camera.īuilt on the Salesforce Platform, the TeamViewer app is currently available on AppExchange at. 9, 2020 /PRNewswire/ - TeamViewer®, a leading global provider of secure remote connectivity solutions, today announced it has updated its app on Salesforce AppExchange, empowering customers to create TeamViewer Service Cases and provide remote support right from Salesforce cases, contacts, accounts, leads as well as any other custom Salesforce object.
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